Gladly, a San Francisco, CA-based company that provides customer service solutions, has secured $40 million in funding.
The company has also launched its unified Customer Service Platform, powered by advanced AI, aiming to disrupt outdated ticket-based systems.
Investors
The funding round was led by AXA Venture Partners (AVP), a venture capital firm specializing in high-growth, technology-enabled companies. AVP manages over $2 billion in assets across four investment strategies: venture, growth, late, and fund of funds. With offices in New York, London, and Paris, AVP has invested in more than 60 technology companies in the venture and growth stages in the U.S. and Europe.
With the funding, Gladly is poised to help brands deliver exceptional, cost-effective customer experiences and redefine customer service as a strategic, revenue-generating asset.
About Gladly
Gladly offers an AI-powered, people-centered Customer Service Platform designed to navigate today's rapidly evolving consumer landscape. The platform leverages advanced artificial intelligence to provide personalized and efficient customer service. Gladly empowers brands to deliver world-class customer experiences at scale, helping them efficiently overcome the challenges of declining customer loyalty and rising costs. Glady is rusted by hundreds of iconic brands like Nordstrom, Warby Parker, and Crate & Barrel.
Funding Details
Company: Gladly Software, Inc.
Raised: $40.0M
Round: Unknown
Funding Date: September 2024
Lead Investor: AXA Venture Partners
Additional Investors:
Company Website: https://www.gladly.com/
Software Category: Customer Service Solutions
Source: https://www.prnewswire.com/news-releases/gladly-secures-40m-in-funding-led-by-axa-venture-partners-avp-and-launches-ai-powered-unified-customer-service-platform-transforming-support-into-a-revenue-driver-302259688.html