Fixify, an Arlington, VA-based AI-powered IT help desk solution provider, has secured a $25 million Series A funding round.
Investors
The round was co-led by Costanoa Ventures, Decibel Partners, and Paladin Capital Group, with additional participation from Scale Venture Partners.
Founded in 2012, Costanoa Ventures has partnered with technical and product founders from the earliest stages, focusing on apps and infrastructure in data, development, and fintech. Costanoa is a long-term partner for entrepreneurs seeking hands-on support in their initial company stages for go-to-market strategies and talent acquisition.
Decibel is a Silicon Valley-based venture capital firm that backs technical founders and assists them in finding product-market fit. The firm invests in early-stage enterprise software companies, particularly in developer platforms and tools, data and AI engineering products, cybersecurity, and autonomous software and services.
Founded in 2001, Paladin Capital Group is a multi-stage investment firm with offices in Washington, DC, New York, London, Luxembourg, and Silicon Valley. The firm specializes in identifying and supporting innovative companies that develop early-stage technologies to meet critical cybersecurity and advanced technological needs for commercial and government sectors. Paladin has invested in over 80 companies since 2008.
Mourad Yesayan, Managing Director at Paladin Capital Group, will be joining Fixify’s board.
Fixify Use of Funds
The funds will be allocated to scaling its workforce and accelerating product development.
About Fixify
Founded by Matt Peters, Mase Issa, and Peter Silberman, Fixify specializes in providing an AI-powered IT help desk solution. The company combines AI with human expertise to help IT teams swiftly diagnose and resolve issues. Fixify also offers real-time sentiment analysis to monitor emotional tone, detect mood shifts, and provide suggestions for improving the overall employee experience. The platform seamlessly integrates with popular IT ticketing and productivity applications like JIRA, Freshservice, ServiceNow, Okta, Microsoft, Google, and Slack. It utilizes machine learning to diagnose problems and identify root causes, facilitating quicker resolutions.
Funding Details
Company: Fixify, Inc.
Raised: $25.0M
Round: Series A
Funding Date: October 2024
Lead Investors: Costanoa Ventures, Decibel Partners, Paladin Capital Group
Additional Investors: Scale Venture Partners
Company Website: https://www.fixify.com/
Software Category: IT Help Desk Solutions
Source: https://www.globenewswire.com/news-release/2024/10/23/2967878/0/en/Fixify-Secures-25-Million-in-Series-A-Funding-to-Modernize-IT-Help-Desks-by-Keeping-Humans-in-the-Loop.html