RightTouch, a Tokyo, Japan-based enterprise SaaS company that provides customer support solutions, has raised approximately 800 million yen in Series A funding.
Investors
The round was backed by Global Brain and GMO VenturePartners, along with a loan from the Shoko Chukin Bank, bringing RightTouch's total funding to 1.42 billion yen.
Established in 1998, Global Brain is an independent venture capital firm that invests in startups across various stages—from seed to late-stage investments—with a focus on fostering innovation and facilitating open collaboration between startups and large corporations. Headquartered in Tokyo, Japan, with a global presence including offices in the U.S., U.K., Germany, China, South Korea, India, Indonesia, and Singapore.
GMO VenturePartners is a Tokyo-based venture capital firm, founded in 2005 as part of the GMO Internet Group. It focuses on early-stage investments, especially Series A rounds, in sectors like fintech, enterprise tech, and consumer services. With over 130 investments, GMO VenturePartners' portfolio includes 10 unicorns, 15 IPOs, and seven acquisitions.
RightTouch Use of Funds
The company will use the funds to expand recruitment for enterprise SaaS positions, advance generative AI research and development, and further enhance core platform and product offerings.
About RightTouch
Founded in October 2021, RightTouch specializes in SaaS solutions for customer support, focusing on enhancing enterprise customer service experiences. Its flagship products, such as RightSupport by KARTE and RightConnect by KARTE, use AI and data-driven insights to optimize customer service workflows across industries, including finance, telecommunications, and manufacturing. Headquartered in Tokyo, Japan, RightTouch serves clients such as SBI Securities, Panasonic, and NTT DOCOMO. Its mission is to free everyone from negative experiences and bring out their potential.
Funding Details
Company: RightTouch, Inc.
Raised: ¥800.0M
Round: Series A
Funding Date: April 2025
Investors: Global Brain, GMO VenturePartners
Company Website: https://righttouch.co.jp/
Software Category: Customer Support
Source: https://righttouch.co.jp/news/FpF1waA5