UJET, a San Francisco, CA-based provider of AI-powered cloud contact center solutions, has raised $76 million in Series D funding.
Investors
The round was led by Sapphire Ventures, with participation from KeyCorp, IonPacific, and existing investors like GV, Kleiner Perkins, and Ericsson Ventures.
Sapphire is a global venture capital firm managing over $10 billion in assets, with offices in Austin, London, Menlo Park, and San Francisco. It has backed over 170 companies, resulting in 30+ public listings and 45 acquisitions. Sapphire’s investment strategies focus on scaling companies and venture funds through Sapphire Ventures, Sapphire Partners, and Sapphire Sport.
UJET Use of Funds
The funds will accelerate UJET's development of generative AI technologies, enhancing customer experience (CX) by integrating real-time AI with its contact center platform. The funding will also support UJET’s global expansion and AI-powered CX orchestration.
About UJET
UJET specializes in enhancing customer experience (CX) through its AI-driven platform, which integrates voice, chat, and other communication channels into a unified, scalable solution for businesses. UJET's platform leverages AI and automation to streamline customer interactions, improve agent efficiency, and deliver hyper-personalized support experiences. It was founded in 2015 and is headquartered in San Francisco, California. UJET has an operational presence across North America, South America, EMEA (Europe, Middle East, and Africa), and APAC (Asia Pacific).
Funding Details
Company: UJET, Inc.
Raised: $76.0M
Round: Series D
Funding Date: September 2024
Lead Investor: Sapphire Ventures
Additional Investors: KeyCorp, IonPacific, GV, Kleiner Perkins, Ericsson Ventures
Company Website: https://ujet.cx/
Software Category: Contact Center Solutions
Source: https://www.businesswire.com/news/home/20240924073284/en/