NLX, a New York-based conversation artificial intelligence startup, raised $4.6 million in additional funding to continue fueling its marketplace expansion and improve its product.
IAG Capital Partners led the round, with previous investors JetBlue Ventures and Flying Fish Ventures also participating. Including the new funding, the company has raised $9.6 million to date.
“In an age of increasing digital interactions with customers, many companies are upgrading their customer service technology, including their contact centers, to improve large-scale internal and external communication and improve customer self-service through automation,” Andrei Papancea, CEO and CPO of NLX, said in a statement. “NLX helps brands drive their customer conversations to be engaging, personalized self-service experiences.”
Since the last raise, NLX has launched Showroom, a live, personalized, multimodal conversational experience with Amazon Web Services Inc.
The company has also increased its customer base with enterprise, Fortune 200, and midsized companies. Notable clients include Compañía Panameña de Aviación S.A, Red Bull GmbH, LifeMiles Ltd., and Mon Cheri Bridals LLC.
Company: NLX Inc.
Raised: $4.6M
Round: Unknown
Funding Month: January 2023
Lead Investors: IAG Capital Partners
Additional Investors: JetBlue Ventures and Flying Fish Ventures
Company Website: https://nlx.ai/
Software Category: Conversational AI
About the Company: Founded in 2018, NLX is a comprehensive SaaS solution for building and managing AI-powered conversational applications at scale in a unified platform. It offers automated and frictionless multimodal self-service tools powered by conversational AI. NLX offers brands an end-to-end no-code platform for building, managing, and analyzing all their self-service conversations. The platform enables brands to create personalized voice, chat, and multimodal conversations all in one place. Its conversational self-service automation combines the best of AI and the best of the human support experience, empowering travel and hospitality customers to solve their problems in ways that are faster, more satisfying, and more cost-effective than before.
Source: https://siliconangle.com/2023/01/09/conversational-ai-startup-nlx-raises-4-6m-fuel-expansion-product-development/