Lorikeet, a Sydney, Australia-based AI customer experience startup, has secured $5 million in seed funding.
The company has launched an innovative AI customer support platform featuring a unique architecture designed to handle complex inquiries effectively.
Investors
The funding round was led by Square Peg Capital and included other investors.
Founded in 2012, Square Peg Capital is a venture capital firm on a mission to empower exceptional founders. The firm invests in emerging technology companies across the internet economy from its bases in Australia, Singapore, and Tel Aviv.
Lorikeet Use of Funds
The company will use the funds to support product development and accelerate global expansion.
About Lorikeet
Founded by Steve Hind and Jamie Hall, Lorikeet (previously known as Optech) provides an AI customer support platform designed to handle complex customer inquiries. Its AI customer support agent is powered by a unique architecture that solves complex issues while maintaining high customer satisfaction. Lorikeet introduces a groundbreaking AI framework that enables its agents to tackle complex support tickets by following established standard operating procedures (SOPs). Lorikeet serves notable clients, including Remote.com, Step, Eucalyptus, Stashaway, and SensorFlow.
Funding Details
Company: Lorikeet
Raised: $5.0M
Round: Seed Round
Funding Date: October 2024
Lead Investor: Square Peg Capital
Additional Investors:
Company Website: https://www.lorikeetcx.ai/
Software Category: Customer Support
Source: https://www.prnewswire.com/news-releases/lorikeet-secures-5-million-in-funding-to-empower-cx-teams-with-first-ai-agent-that-offers-human-quality-support-at-scale-302266748.html