Level AI, a Mountain, CA-based company specializing in LLM-native customer experience intelligence and service automation, has secured $39.4 million in Series C funding, bringing its total funding to $73.1 million.
Investors
The round was led by Adams Street Partners, with participation from Cross Creek, Brightloop, notable CX leaders, and existing investors such as Battery Ventures and Eniac Ventures.
Founded in 1972, Adams Street Partners is a private equity firm based in Chicago, Illinois, with investments in more than 30 countries across five continents. The firm invests in growth-stage companies through buyouts. They also invest in seed-stage, early-stage, and later-stage companies through venture capital investments.
Level AI Use of Funds
The company will use the funding to scale its operations, enhance customer value, and support its strategic growth and innovation, focusing on product development, engineering enhancements, and research and development.
About Level AI
Founded in 2019 by Ashish Nagar, Level AI offers a suite of advanced artificial intelligence solutions for the contact center. The leverages generative AI and large language models (LLMs), to enhance contact center operations and improve customer interactions. Level AI's solutions include AI Agents designed to automate quality assurance, serve as CX Copilots, and provide deep insights into customer conversations using unstructured conversational data. The company's mission is to help businesses build better customer relationships, and drive efficiency, productivity, scale, and excellence in sales and customer service. Level AI's products are used by leading brands, such as Affirm, Penske, Vista, Carta, and more.
Funding Details
Company: THE LEVEL AI, Inc.
Raised: $39.4M
Round: Series C
Funding Month: July 2024
Lead Investor: Adams Street Partners
Additional Investors: Cross Creek, Brightloop, Battery Ventures, Eniac Ventures
Company Website: https://thelevel.ai/
Software Category: Customer Experience Intelligence and Service Automation
Source: https://www.accesswire.com/891045/level-ai-closes-394m-in-series-c-funding-to-enhance-cx-with-ai-driven-quality-assurance-solutions