Decagon, a San Francisco, CA-based artificial intelligence-powered customer support solutions provider, has raised $65 million in Series B funding, bringing its total raised to $100 million.
Investors
The round was led by Bain Capital Ventures, with participation from Elad Gil, A*, Accel, BOND, and ACME Capital.
Founded in 1984, Bain Capital Ventures is a venture capital firm based in San Francisco, California. The firm invests in B2B software startups from seed to growth stages across four domains: Fintech, Commerce, Apps, and Infra. Over the past 20 years, with over $10 billion under management, Bain Capital Ventures has helped launch and commercialize over 400 companies.
Decagon Use of Funds
The company will use the fresh funds to expand its engineering team and accelerate its go-to-market strategy. Decagon will also expand into new verticals and introduce additional modalities, such as voice.
About Decagon
Founded by Jesse Zhang and Ashwin Sreenivas, Decagon is generative AI company specialized in AI-powered customer support agents designed to enhance enterprise customer support by automating and resolving inquiries at scale. Decagon’s agents automate repetitive tasks, boost productivity and empower customer support teams to take on more strategic roles. Based in San Francisco, Decagon is on a mission to shape the future of work by elevating human potential with AI. The company has partnered with major organizations like Duolingo, Notion, Rippling, Eventbrite, and Bilt.
Funding Details
Company: Decagon AI, Inc.
Raised: $65.0M
Round: Series B
Funding Date: October 2024
Lead Investor: Bain Capital Ventures
Additional Investors: Elad Gil, A*, Accel, BOND, ACME Capital
Company Website: https://decagon.ai/
Software Category: AI Customer Support
Source: https://www.businesswire.com/news/home/20241015912157/en/