Decagon, a San Francisco, CA-based generative AI company powering enterprise customer support, emerged from stealth and raised $35 million in Series A and seed funding.
Investors
The seed round was led by Andreessen Horowitz (a16z), and Accel led the Series A, joined by notable investors including Elad Gil, Aaron Levie (CEO of Box), Howie Liu (CEO of Airtable), Matt MacInnis (COO of Rippling), Aaref Hilaly (Partner at BCV), Mike Vernal (former Sequoia partner), Frederic Kerrest (Cofounder of Okta), Jack Altman (CEO of Lattice), and Ed Hallen (Cofounder of Klaviyo).
Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. The firm invests in seed to venture to growth-stage technology companies. a16z has $42B in assets under management across multiple funds.
Accel is a venture capital firm that partners with exceptional teams from inception through all phases of private company growth. The firm invests in startups in seed, early, and growth-stage investments. It has offices in Palo Alto, California, and San Francisco, California, with additional operating funds in London, India, and China.
Decagon Use of Funds
The company will use the funds to continue advancing its product and expanding its team.
About Decagon
Founded by CEO Jesse Zhang and CTO Ashwin Sreenivas, Decagon offers a generative AI platform designed to handle complex customer support tasks with a human-like touch. Decagon gives customer support leaders the tools to have greater control and visibility into their organizations. Its AI-powered analytics dashboard automatically reviews and categorizes customer conversations to identify themes and suggests additions to its knowledge base to better address customer inquiries. The platform is already in use by prominent companies such as Eventbrite, Bilt, Webflow, Substack, and Rippling.
Funding Details
Company: Decagon AI, Inc.
Raised: $35.0M
Round: Seed Round, Series A
Funding Month: June 2024
Lead Investor: Andreessen Horowitz (a16z), Accel
Additional Investors: Elad Gil, Aaron Levie, Howie Liu, Matt MacInnis, Aaref Hilaly, Mike Vernal, Frederic Kerrest, Jack Altman, Ed Hallen
Company Website: https://decagon.ai/
Software Category: Customer Support
Source: https://www.globenewswire.com/news-release/2024/06/18/2900447/0/en/Decagon-Raises-35M-from-Accel-and-a16z-to-Bring-Human-Like-AI-Customer-Support-to-the-Enterprise.html