CommBox, a Boston, MA-based provider of enterprise-grade omnichannel AI customer experience platforms, has raised $15 million in growth funding.
Investors
The investment was from PSG Equity, a growth equity firm that partners with software and technology-enabled services companies to drive transformational growth and seize strategic opportunities. With over 140 companies backed and 500 add-on acquisitions, PSG offers extensive investment experience and deep expertise. Founded in 2014, PSG has offices in Boston, Kansas City, London, Madrid, Paris, and Tel Aviv.
CommBox Use of Funds
The funding will fuel CommBox's global expansion into Europe and North America while enhancing its AI-powered platform that automates complex customer inquiries.
About CommBox
Founded in 2013, CommBox provides an omnichannel, AI-powered customer experience platform. It enables brands to engage customers across all channels from a single interface, leveraging digital engagement, business automation, conversational AI, and generative AI chatbots. The platform is designed with enterprise-grade security, ensuring compliance with SOC2, ISO, PCI, and GDPR standards.
Funding Details
Company: CommBox
Raised: $15.0M
Round: Growth Round
Funding Date: November 2024
Investor: PSG Equity
Company Website: https://www.commbox.io/ a
Category: Omnichannel Customer Communication Solution
Source: https://www.businesswire.com/news/home/20241118711130/en/