Cognigy, a Düsseldorf, Germany-based company provider of AI-driven customer service automation solutions, raised $100 million in Series C funding.
Investors
The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others.
Eurazeo is a global investment group with €35.0bn in diversified assets under management, including €24bn on behalf of institutional and private clients through its private equity, private debt, real estate, and infrastructure strategies. The firm prefers to invest in Europe and United States-based companies.
Cognigy Use of Funds
The company will use the funding to accelerate its mission to deliver AI-first customer service at scale.
About Cognigy
Cognigy offers an enterprise-grade AI platform that enables businesses to build, operate, and analyze advanced AI Agents for customer service. These AI Agents leverage both Conversational and Generative AI to handle high-volume customer requests across voice and chat channels, delivering efficient, scalable, and personalized interactions. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Cognigy's platform is trusted by major brands worldwide, including Lufthansa Group, Virgin Pulse, and Bosch, to deliver exceptional customer service experiences.
Funding Details
Company: Cognigy GmbH
Raised: $100.0M
Round: Series C
Funding Month: June 2024
Lead Investors: Eurazeo Growth
Additional Investors: Insight Partners, DTCP, DN Capital
Company Website: https://www.cognigy.com/
Software Category: Customer Service Automation
Source: https://www.businesswire.com/news/home/20240611735929/en/